Books purchased can be returned within a week. This means from the day you received your purchase, you have up to 7 days to request a return, refund or exchange.
To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to submit the receipt or proof of purchase.
If your return is accepted, we’ll arrange for a delivery company to pickup. Items sent back to us without first requesting a return will not be accepted.
We make sure our books and all other items are in pristine condition before delivery. In the event where your order arrives damaged in any way (dog ears, broken spine etc), please email us as soon as possible at orders@cityreadsbookstore.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at orders@cityreadsbookstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at orders@cityreadsbookstore.com.
